Print Problems

Memo

  • If you cannot solve a problem with the following solutions, contact your dealer.

  • For problems caused by an application, contact the manufacturer of the application.

General causes

  • Common to Windows and Mac OS X

Cause

Solution

Reference

The machine is in Sleep mode or Deep Sleep mode.

Press the (POWER SAVE) button to enter standby status.

Setting Power Save Mode

The machine is turned off.

Turn the machine on.

Turning the Machine On

A LAN cable or USB cable is unplugged.

Check that the cable is plugged into the machine and computer properly.

Connecting with a LAN Cable (Network Connection)

There may be a problem with a cable.

Replace the cable with a new cable.

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The machine is offline.

Press the (PRINT) button, and then select [Online/Offline].

Switching This Machine Online

An error message is displayed on the display screen of the operator panel.

Check the error messages displayed on the screen display or press [?] on the touch panel.

Error Message Search

The interface setting is disabled.

Whether there is a consistency with the machine's settings and the network connection environment, check the settings of the interface that you are using on the operator panel.

Connecting This Machine to a Network

There is a problem with the print function.

Check if the menu map can be printed.

Performing a Test Print

The power switch LED lamp quickly flashes at approximately 0.3-second intervals.

A malfunction may occur in the machine. Unplug the power cord immediately, and then contact your dealer.

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  • For Windows

Cause

Solution

Reference

The machine is not set as the default printer.

Set the machine as the default printer.

Right-click the OKI MB562 icon on the [Devices and Printers] folder, and then select [Set as Default Printer] (if multiple drivers are installed, select [OKI MB562(*)]).

* Select the required driver type.

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The output port of the printer driver is incorrect.

Select the output port for connecting the LAN cable or USB cable.

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The machine is processing data from another interface.

Wait until printing is complete.

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[Received invalid data] is displayed on the display screen and the machine does not print.

Press [Device Settings], select [Admin Setup] > [Print Setup] > [Print menu] > [Printer Adjust] > [Timeout Injob], and then select a longer time. The factory default setting is 40 seconds.

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Network connection problems

  • Common to Windows and Mac OS X

Cause

Solution

Reference

Using a cross cable.

Use a straight cable.

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The machine was turned on before a cable was connected.

Connect cables before turning the machine on.

Connecting with a LAN Cable (Network Connection)

There is a problem with the compatibility with the hub.

Press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Network Setting] > [HUB Link Setting], and then change the setting.

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The network connection setting is incorrect.

This machine cannot connect to a wired LAN and wireless LAN at the same time. To connect to a wired network, set the network connection to wired. To connect to a wireless network, set the network connection to wireless.

Connecting This Machine to a Network

Not connected to a wireless access point.

  • Check that the wireless access point power is switched on.

  • Check the wireless access point settings, and then try the manual settings or automatic settings.

  • Restart the wireless LAN function.

  • Press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Wireless Setting], and then select [Wireless reconnection].

Connecting to a Wireless LAN (Network Connection) (MB562dnw, ES5162dnw only)

  • For Windows

Cause

Solution

Reference

The IP address is incorrect.

  • Check that the same IP address is set for the machine and the machine's port setting on the computer.

  • Check that the IP address is not duplicated by another device.

  • Check that the correct IP address, subnet mask, and gateway address are set.

  • If using OKI LPR Utility, check the IP address setting with OKI LPR Utility.

Setting an IP Address from the Operator Panel on This Machine

Following the IP Address of the Registered Printer Automatically

All pages are not printed.

If you are using the WSD port, change it to the standard TCP/IP port.

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USB connection problems

  • Common to Windows and Mac OS X

Cause

Solution

Reference

An unsupported USB cable is used.

Use a USB 2.0 cable.

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A USB hub is used.

Directly connect the machine to the computer.

Connecting a Computer to This Machine via a USB Interface

A printer driver is not installed correctly.

Reinstall the printer driver.

Installing a Driver and Software to a Computer

  • For Windows

Cause

Solution

Reference

The machine is offline.

Right-click the OKI MB562 icon on the [Devices and Printers] folder, and then select [See print jobs] (if multiple drivers are installed, select [OKI MB562(*)]). In the dialog box, select the [Printer] menu and then clear the check of [Use Printer Offline].

* Select the required driver type.

Switching This Machine Online

A switch, buffer, extension cable, or USB hub is used.

Directly connect the machine to the computer.

Connecting a Computer to This Machine via a USB Interface

Another printer driver that works when connected via a USB interface is installed.

Remove the other printer driver from the computer.

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