Scan Problems

Memo

If you cannot solve a problem with the following solutions, contact your dealer.

Symptom

Point to check

Solution

Reference

Unable to scan.

Is the machine turned off?

Turn the machine on.

Turning the Machine On

Is the cable connected to the machine?

Check the cable connections, and then connect the cables properly.

Connecting with a LAN Cable (Network Connection)

Is there any damage to the cable?

Change the cable.

-

Is the network setting correct?

Set the network setting correctly.

Connecting This Machine to a Network

Has any error occurred?

Follow the on-screen instructions on the display screen of the machine.

Error Message Search

E-mail transmissions and receptions are not possible.

Did you connect the LAN cable after turning the machine on?

Turn the machine off. Connect the LAN cable before turning the machine on.

Turning the Machine Off

Is the E-mail address of the machine set?

Set the e-mail address of the machine.

Register the E-mail Address of the Machine and Server Information

Is the entered e-mail address is correct?

Enter the correct e-mail address.

Register the E-mail Address of the Machine and Server Information

Is the SMTP server address correct?

Check the SMTP server setting.

Register the E-mail Address of the Machine and Server Information

Is the POP3 server address correct?

Check the POP3 server setting.

Register the E-mail Address of the Machine and Server Information

Is the DNS server address correct?

Check the DNS server setting.

Setting an IP Address from the Operator Panel on This Machine

Is another job in progress?

Wait until the other job is complete.

-

Has any error occurred?

Follow the on-screen instructions on the display screen of the machine.

Error Message Search

The network connection setting is incorrect.

This machine cannot connect to a wired LAN and wireless LAN at the same time. To connect to a wired network, set the network connection to wired. To connect to a wireless network, set the network connection to wireless.

Connecting This Machine to a Network

Not connected to a wireless access point.

  • Check that the wireless access point power switch is turned on.

  • Check the wireless access point settings, and then perform the manual settings or automatic settings.

  • Restart the wireless LAN function.

  • Press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Wireless Setting], and then select [Wireless reconnection].

Connecting to a Wireless LAN (Network Connection) (MB562dnw, ES5162dnw only)

Files cannot be saved in a network folder.

Is the FTP/CIFS setting correct?

Check the profile settings.

Registering a Destination (Profile)

Has any error occurred?

Follow the on-screen instructions on the display screen of the machine.

Error Message Search